Placing an order is easy! Follow these steps:
You'll receive an email confirmation immediately after your order is placed.
We accept multiple secure payment methods:
All transactions are encrypted and secure. We never store your payment information.
Our minimum order requirements vary by region:
Minimum order: 2 bottles
Free shipping on orders over $100
Minimum order: 6 bottles
Shipping costs vary by location
Yes, but timing is important:
✓ Before shipment: Contact us immediately and we'll do our best to modify or cancel your order at no charge.
⚠ After shipment: Once your order has shipped, we cannot cancel it. You may refuse delivery or return it following our return policy.
Contact our support team at [email protected] or call (555) 123-4567
Yes! We offer several gift options:
Note: Prices are not included on gift orders.
We ship wine internationally to most countries! Here's our shipping coverage:
All 50 states (some restrictions apply for certain states)
EU countries, UK, Switzerland, Norway
Mexico, Argentina, Chile, Brazil, Colombia, Peru
Japan, South Korea, Singapore, Australia, New Zealand
Note: Some countries have import restrictions. Contact us to verify shipping to your location.
Shipping costs vary by destination and order size:
Exact shipping costs calculated at checkout based on destination and weight.
Delivery times depend on your location and shipping method:
Processing Time: Orders are processed within 1-2 business days. You'll receive a tracking number once your order ships!
We take great care to ensure your wine arrives safely:
Heavy-duty corrugated boxes designed specifically for wine shipping
Each bottle wrapped in bubble wrap and foam sleeves
Insulated packaging during hot/cold months
Every package inspected before shipping
Yes, an adult signature (21+) is required for all wine deliveries in the US.
Here are your options if you won't be home:
Important: International signature requirements vary by country. Check with your local customs.
Absolutely! Once your order ships, you'll receive:
With tracking number and carrier information
Click to see real-time updates on your package
Updates when your package is out for delivery and delivered
You can also check your order status anytime by logging into your account on our website.
Proper wine storage is crucial for maintaining quality. Follow these guidelines:
Store at 45-65°F (7-18°C). Ideal: 55°F (13°C)
Keep humidity around 70% to prevent cork drying
Store in a dark place, away from direct sunlight
Store bottles on their side (keeps cork moist)
Pro Tip: If you don't have a wine cellar, a cool, dark closet works great for short-term storage!
Serving temperature dramatically affects wine's flavor. Here's our guide:
60-65°F (15-18°C)
Malbec, Cabernet Sauvignon, Tempranillo, Tannat
55-60°F (12-15°C)
Pinot Noir, Beaujolais, light Italian reds
50-55°F (10-13°C)
Chardonnay, Viognier, white Rioja
45-50°F (7-10°C)
Albariño, Sauvignon Blanc, Pinot Grigio, Torrontés
40-50°F (4-10°C)
Champagne, Cava, Prosecco, Rosé
Once opened, wine starts to oxidize. Here's how long different wines last:
Pinot Grigio, Sauvignon Blanc, most rosés
Chardonnay, Pinot Noir
Malbec, Cabernet Sauvignon, Tempranillo, Tannat
Use a sparkling wine stopper for best results
Best Practice: Store opened bottles upright in the refrigerator and use a wine preserver or vacuum pump to extend freshness.
The terms refer to both geography and winemaking style:
Regions: Europe (Spain, France, Italy, Germany, Portugal)
Regions: Americas, Australia, New Zealand, South Africa
Both styles offer exceptional wines - it's about personal preference!
Follow these simple principles for perfect pairings:
Light wines with delicate dishes, bold wines with rich foods
Acidic wines (Albariño, Sauvignon Blanc) cut through rich, fatty foods
Off-dry wines (Torrontés) work best with spicy dishes
Quick Reference:
Visit our Wine Education Hub for detailed pairing guides!
We offer a variety of sustainably produced wines:
Use our filter options when shopping to find organic and biodynamic wines, or contact us for personalized recommendations!
The ideal storage temperature is 55°F (13°C).
Temperature Guidelines:
Temperature fluctuations can cause corks to expand and contract, potentially letting air into the bottle.
✓ Horizontal Storage
For corked bottles: Store horizontally to keep the cork moist and prevent it from drying out.
✓ Vertical Storage
For screw caps: Vertical storage is fine since there's no cork to maintain.
A dry cork can shrink and allow oxygen to enter, spoiling the wine.
⚠️ Short-term only: Regular refrigerators are fine for a few weeks, but not for long-term storage.
Why?
Best option: Invest in a wine refrigerator or find a cool, dark closet for long-term storage.
Storage life depends on the type of wine:
🍷 Red Wines (Full-bodied)
2-10 years (Cabernet, Malbec, Tempranillo)
🍷 Red Wines (Light-bodied)
1-3 years (Pinot Noir, Beaujolais)
🥂 White Wines
1-3 years (most whites), 3-5 years (Chardonnay)
🌸 Rosé & Sparkling
1-2 years (drink young and fresh)
🍯 Dessert & Fortified
10-20+ years (Port, Sherry, Sauternes)
Once opened, wine begins to oxidize. Here's how long it lasts:
days
Full-bodied reds
Cabernet, Malbec, Tempranillo (recork & refrigerate)
days
White & Rosé wines
Refrigerate immediately after opening
days
Sparkling wine
Use a sparkling wine stopper
days
Fortified wines
Port, Sherry, Madeira (stored in cool place)
💡 Pro Tip:
Use a vacuum pump to remove air from the bottle and extend freshness by several days.
Absolutely! We guarantee 100% authenticity of all our wines.
All our wines come with certificates of authenticity upon request.
Yes! We specialize in corporate gifts, events, and bulk orders.
For bulk orders (50+ bottles): Contact our corporate team at [email protected] or call (555) 123-4567 for custom pricing and consultation.
We're here to help! Contact us through any of these channels:
(555) 123-4567
Mon-Fri 9am-6pm EST
Chat with us now
Mon-Sat 10am-8pm EST
+1 (555) 123-4567
Quick responses
Book a free consultation with our certified sommeliers
Schedule ConsultationWhile we're primarily an online retailer, we do have showrooms and tasting experiences:
123 Wine Street, Miami, FL 33101
Browse our collection, meet our sommeliers, and enjoy complimentary tastings
Hours: Tue-Sat 11am-7pm, Sun 12pm-5pm
456 Grape Lane, Los Angeles, CA 90012
Weekly wine tastings and educational events
Hours: Wed-Sat 2pm-9pm (reservations recommended)
Appointments recommended: Call ahead to ensure our sommeliers are available for personalized consultations.
Yes! We take your privacy and security very seriously.
Read our full Privacy Policy and Terms of Service for complete details.
Absolutely! We offer a wine sourcing service for hard-to-find bottles.
Our team of wine specialists can help you find rare vintages, limited releases, or specific bottles from our partner wineries.
How it works:
Email us with your request:
[email protected]Include: wine name, vintage, quantity needed
You can checkout as a guest, but we recommend creating an account for these benefits:
Creating an account is free and takes less than a minute!
Resetting your password is simple:
Didn't receive the email? Check your spam folder or contact support at [email protected]
Yes! Our Wine Club offers curated selections delivered to your door monthly or quarterly.
3 bottles/month
$59/month
6 bottles/month
$109/month
12 bottles/month
$199/month
You can update your information anytime:
Name, email, phone, date of birth
Shipping & billing addresses
Add or remove payment cards
Email notifications, wine preferences
Yes, you can delete your account at any time.
⚠️ Before you delete:
To delete your account:
Note: Account deletion is permanent and cannot be undone. Your order history, saved addresses, and preferences will be permanently removed.
Need help? Contact us at [email protected]
Yes! Join our Vino Rewards Program and earn points on every purchase.
Earn 1 point for every $1 spent
Bonus points on your birthday & anniversaries
Redeem 100 points for $10 off your next order
Birthday Bonus
+100 points
Refer a Friend
+50 points each
Product Review
+25 points
We want you to love every bottle! Here's our return policy:
Returning wine is easy. Follow these steps:
Include your order number and reason for return
You'll receive a return label if applicable
Ensure bottles are secure to prevent breakage
Keep tracking number for your records
Processing Time: Refunds typically processed within 5-7 business days after we receive your return.
We take extra care in packaging, but accidents can happen. If your wine arrives damaged:
Report damage within 48 hours of delivery
Yes! We're happy to help you find the perfect wine. Here's how exchanges work:
Exchange for any wine of equal value at no extra cost (return shipping may apply)
Not sure what to exchange for? Our wine experts can help you choose based on your preferences!
Call us at (555) 123-4567 or email [email protected]
Refund timing depends on several factors:
Total time: Typically 5-10 business days from when we receive your return
Refunds are issued to your original payment method:
You'll receive an email confirmation once your refund has been processed.
Our wine experts are ready to answer your questions and help you find the perfect bottle
Chat with us in real-time
Schedule a 15-minute call with our sommelier to find your perfect wine
Book Consultation